Return & Replacement Policy

Last Updated: June 2026

At LYTO, customer satisfaction is important to us. Due to our direct supplier-to-customer business model, we do not accept product returns. However, we offer replacements for damaged, defective, or incorrect products under the conditions outlined below.

Replacement Eligibility

A replacement request will only be considered if:

• The product arrives damaged, defective, or incorrect.
• The issue is reported within 24 hours of delivery.
• A complete 360° unboxing video without any cuts, pauses, or edits is provided.
• Clear photographs showing the issue are submitted.
• The product is unused and in its original packaging.

How to Request a Replacement

Step 1: Contact Us

Send an email to:

Email: lytoindia@gmail.com

Include:

• Order Number
• Clear photos of the damaged or incorrect item
• Complete 360° unboxing video
• Brief description of the issue

Step 2: Verification

Our support team will review the evidence and verify the claim.

Step 3: Replacement Dispatch

If approved, a replacement product will be shipped at no additional cost.

Mandatory Unboxing Video

To protect both customers and LYTO from fraudulent claims, a complete and unedited 360° unboxing video is mandatory.

The video must:

• Start before opening the package.
• Clearly show the shipping label.
• Clearly show the opening process.
• Clearly display the product and any issue.

Replacement requests submitted without a valid unboxing video may be rejected.

Non-Eligible Cases

Replacement requests will not be accepted for:

• Change of mind.
• Incorrect size selection.
• Color preference issues.
• Personal preferences.
• Minor variations in design, color, or packaging.
• Claims submitted after 24 hours of delivery.
• Products damaged due to misuse or improper handling.

No Return Policy

LYTO operates on a direct supplier-to-customer model. Therefore:

• We do not accept product returns.
• We do not provide exchanges for personal preference reasons.
• Products cannot be returned because you do not like the color, size, design, or appearance.

Refund Information

Refunds are only provided in limited circumstances such as:

• Product unavailable after payment.
• Approved replacement item unavailable.
• Order canceled by LYTO before shipment.

For complete details, please refer to our Refund Policy.

Contact Us

If you have any questions regarding our Return & Replacement Policy, please contact us:

LYTO

Website: https://lyto.store

Email: lytoindia@gmail.com

LYTO – Style Without Limits.