Cancellation and Refund Policy

Last Updated: June 2026

Thank you for shopping with LYTO. We are committed to providing quality products and a smooth shopping experience. Please review our Cancellation and Refund Policy carefully before placing an order.

Cancellation Policy

At LYTO, orders are processed quickly to ensure fast delivery. Therefore, once an order has been placed and processed, it cannot be canceled.

Order Cancellation Eligibility

• Orders placed by mistake may be canceled within 3 hours of placing the order.
• Cancellation requests submitted after processing or shipment may not be accepted.
• LYTO reserves the right to approve or reject cancellation requests based on the order status.

To request a cancellation, please contact us immediately:

Email: lytoindia@gmail.com

Refund Policy

LYTO generally follows a No Refund Policy.

Refunds may only be approved under the following circumstances:

Eligible Refund Cases

• The ordered product is unavailable after payment has been completed.
• A replacement product for an approved damaged or defective item is unavailable.
• The order is canceled by LYTO before dispatch.
• The order cannot be fulfilled due to supplier or operational issues.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

• The issue must be reported within 24 hours of delivery.
• A complete 360° unboxing video without cuts, edits, or pauses is mandatory.
• Clear photographs of the issue must be provided.

After verification, LYTO will arrange a replacement whenever possible.

If a replacement is unavailable, a refund may be issued.

Mandatory Unboxing Video

To process any replacement or refund request related to damage:

• The video must begin before opening the package.
• The package label must be clearly visible.
• The opening process must be recorded continuously.
• The damaged or incorrect product must be clearly shown.

Claims submitted without a valid unedited unboxing video may be rejected.

Refunds Will Not Be Issued For

Refund requests will not be approved for:

• Change of mind.
• Incorrect size selection.
• Color preference issues.
• Personal dislikes or expectations.
• Ordering mistakes made by the customer.
• Delays caused by courier services.
• Claims submitted without proper evidence.
• Products damaged after delivery due to misuse or negligence.

Refund Processing

If a refund is approved:

• The refund will be credited to the original payment method used during purchase.
• Processing typically takes 3–7 business days depending on the payment provider or bank.

Cash on Delivery (COD)

Any advance payment, order confirmation fee, or courier charge collected for Cash on Delivery orders is non-refundable.

Contact Us

If you have any questions regarding this Cancellation and Refund Policy, please contact us:

LYTO

Website: https://lyto.store

Email: lytoindia@gmail.com

LYTO – Style Without Limits.