Return & Refund Policy

Last Updated: September 2026

Thank you for shopping with Lyto.

Please read this policy carefully before placing your order.

1. No Return or Size Replacement

Lyto does not accept returns or size replacements after an order has been placed or delivered.

Customers are requested to carefully confirm the required size before placing an order. Please check the size chart and product details provided on the product page before completing your purchase.

A wrong size selected by the customer, change of mind, or preference for a different size will not qualify for a replacement, exchange, or refund.

2. Damaged or Incorrect Products

If you receive a product that is:

Damaged
Defective
Incorrect
Different from the product ordered

please contact us within 6 hours of delivery.

You may be required to provide clear photographs or a video showing the issue. Our team will review the request and, if the issue is verified, determine the appropriate resolution.

3. Products Not Eligible for Any Resolution

A complaint may not be accepted if:

The product has been worn or used.
The product has been washed.
Product tags have been removed.
The product has been damaged by the customer.
The product has been altered or modified.
The complaint is made after the specified 6-hour period.
The issue is related only to the customer's size selection or personal preference.

4. Refund Policy

Lyto does not provide refunds for change of mind, incorrect size selection, personal preference, or other reasons unrelated to a verified product issue.

If Lyto determines that a refund is appropriate because of a verified issue with the product and a suitable resolution cannot be provided, the refund will be processed through the applicable payment method.

For prepaid orders, approved refunds will generally be processed to the original payment method.