We want customers to have a clear and straightforward experience when shopping with us.
Refund Eligibility
Refund eligibility depends on the circumstances of the order and our Returns & Exchanges Policy.
A refund may be considered where, for example:
- An eligible returned product has been received and approved
- You received an incorrect product
- A product arrived damaged or defective and your claim is verified
- An eligible prepaid order was cancelled before fulfilment
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us within 2days of delivery.
We may request:
- Order number
- Clear photographs of the product
- Photos of the packaging
- An unboxing video, where reasonably necessary to verify transit damage or an incorrect shipment
Your statutory consumer rights are not affected by these requirements.
Refund Processing
Once an eligible return is received and inspected, we will notify you regarding the status of the refund.
Approved refunds will normally be issued to the original payment method where possible. Processing times can vary depending on your bank or payment provider.
For COD orders, we may request appropriate bank or UPI details to process an approved refund.
Shipping Charges
Original shipping charges, return shipping charges, and COD fees, if any, may be non-refundable except where required by law or where the return results from our error.