We want you to shop confidently. Please check this policy before requesting a return or exchange.
Return / Exchange Window
Eligible products may be requested for exchange within 2 of delivery.
Conditions
To qualify for a standard return or exchange, the product should generally be:
- Unused and unworn
- Unwashed
- In its original condition
- With original tags attached
- Returned with original packaging where applicable
- Free from stains, perfume, damage or alterations
Size Exchanges
If your shirt doesn't fit, you may request an exchange for another available size within the applicable exchange period.
Size exchanges are subject to stock availability.
Wrong / Damaged Product
If we sent the wrong item, or the item arrived damaged or defective, contact our customer support promptly with your order details and supporting images.
Once verified, we will provide the appropriate resolution in accordance with this policy and applicable law.
Non-Returnable Items
Subject to applicable consumer law, certain products may not qualify for change-of-mind returns, including:
- Items marked Final Sale
- Customized/personalized products
- Products used, washed or altered after delivery
- Products returned without required tags or packaging
- Items damaged after delivery through misuse
A product that is defective, damaged on arrival, incorrectly supplied, or otherwise covered by mandatory consumer rights will be handled accordingly.
How to Request a Return or Exchange
Contact:
Email: lytoindia@gmail.com
Include your order number, registered phone number, reason for exchange, and relevant photos.
Do not send products back without following the return instructions provided by our support team.
Exchange Shipping
For customer-requested size or preference exchanges, return/re-shipping charges may apply. If the mistake was ours or the product qualifies as defective, charges will be handled according to applicable law and our policy.